In today’s coffee shop landscape, having the right tools to grow your business is critical. Whether you're a new partner or just exploring your options, implementing a comprehensive point-of-sale (POS) system like Dripos can be a game-changer. With Dripos, you get a guided, hands-on implementation experience to make sure you’re set up for success from day one.
The 4 Call Dripos Implementation Process
Congrats! You signed your Dripos contract, now what?
Your Dripos Growth Executive will connect you with someone like me—I'm Alec from our Implementation Team, and I’m excited to welcome you to the Dripos community. We’ll guide you step-by-step, from Day 0 to Day 1 and beyond. You can reach us anytime via email, and we're always happy to coordinate extra calls if needed. We want you to feel supported every step of the way.
After finalizing your contract, you’ll receive a kickoff email with an onboarding checklist that outlines your first set of tasks and a link to schedule your Dripos Implementation kickoff call. Simply choose a date and time that works best for you, and dive into the first steps!
Call #1 — Kick Off
The Kickoff Call is scheduled for 30 minutes. During this call, you’ll meet your implementation representative, get an overview of the onboarding process, confirm your hardware order, and discuss which Dripos features you plan to use right away—like loyalty programs, gift cards, and payroll.
What Should I Know Before My Kickoff Call?
- Follow the checklist from the kickoff email.
- Understand the general workflow of your shop.
- Think about how hardware fits into that workflow.
- Have an idea of which Dripos features you want to use.
- Decide on your ideal Dripos launch date.
Call #2 — Pulse Check
The Pulse Check Call is scheduled for an hour and usually takes place midway through onboarding. It’s a chance for you to ask any questions that have come up since the Kickoff Call. Your onboarding specialist will help you with any unfinished tasks, and if you’re using payroll, they’ll guide you through a demo to ensure everything is set up correctly.
Call #3 — Pre-launch
The Pre-Launch Call is scheduled for an hour and usually takes place a few days before your official Dripos launch. During this call, you’ll go over any remaining onboarding tasks, ask questions about hardware setup, and run through test transactions with your onboarding specialist to make sure everything is running smoothly.
Call #4 — Post-launch
The Post-Launch Check-in Call is scheduled for 30 minutes and usually takes place one to two weeks after your launch. This is your chance to provide feedback on your onboarding experience and ask any questions that may have come up during your first few weeks using Dripos.
Outside of these four calls, you’re always welcome to schedule additional time with us as needed.
Utilize all the Resources Dripos Gives You
- Implementation Specialist: Your point of contact for any onboarding-related questions.
- Guidebook: A comprehensive guide to help you make the most of Dripos. — Link here
- Dripos Official YouTube Channel: Tutorials, tips, and more to help you navigate the platform. (We’re still building out more content here, so Subscribe to stay posted!) — Link here
